Terms and Conditions

JoyWaltzAcademy
  • Terms and Conditions
    1. Pianist Prodigy Programme is a progressive course over a period of 3-4 years. Preferred time-slots are confirmed only when payment is received on a first come first serve basis. 
    2. Lesson duration: 1 student: 30 minutes, 2-3 students: 45 minutes.
      *Lesson duration will be reduced accordingly once there is any movement in student numbers. **Lessons are non-parent accompanied.
    3. Lessons: There are 4 lessons each month, there are no lessons on Public Holidays and Studio Holidays. The 4th lesson dates for these holidays will be fixed in advanced. (Refer to calendar provided)
    1. Monthly Fees: Fees are fixed monthly and will be paid before the FIRST lesson of each month. There are no proration of fees. Material fee will be collected whenever required. Penalty of 5% for late payment will be imposed automatically if payment is not received promptly. Fees paid are non-refundable & non-transferrable.
    1. Deposit: One-month deposit paid is non-refundable and will be strictly used to offset the last full month’s lesson with advanced notice which must be provided latest by the previous (E.g Withdrawal notice given by end January for deposit to offset in February). Should notice be given within the same month, the deposit will be forfeited. 
    1. Complimentary Piano: To receive the complimentary Roll Piano (worth $169.90), a minimum commitment of 6 months is required (If student joins mid-month onwards, commitment starts from the next full month). Deposit can be used to offset from the 7th month onwards (with one month’s advanced notice) and will be forfeited if the 6 months commitment is not fulfilled.   You may choose to take the complimentary Roll Piano within 1st month of lesson, commitment duration will still be tabulated from first full month of lesson. Promotion will cease after 1st month of lessons.
    1. Teachers: All teachers are trained with the programme and will be following the curriculum & lesson plans. In the event the designated teacher is sick/absent or has a permanent change in teaching schedules, there will be arrangements for replacements to ensure minimal disruptions to lessons. There will be no notification for relief teachers.
    1. Makeup lessons: Makeup sessions (limited to 2 sessions per term) will only be conducted only if the studio is notified more than 24 hours in advance.* A Medical Certificate must be presented for last minute notification less than 24 hours. Otherwise there will be no makeup provided. Makeup sessions are required to be completed within 1 month from date of lesson missed or they will be forfeited automatically.

    Please use the Classcard App to cancel your lessons (>24 hours) and book make up lessons. Send a text to our studio team phone if you experience any technical difficulties.

                               Note: We do not send reminders if makeup sessions expires.

                               Make up classes are forfeited if cancelled after being booked & confirmed.

                              Make up sessions will be arranged with the next available teacher to ensure that lessons continue as usual.

    1. All information given to JoyWaltzAcademy will be kept strictly confidential and use solely for communication with parents. Videos/photographs may be used for performances, marketing material, postings and progress reports.
    2. The school reserves the right to amend the terms and conditions from time to time.

     

    Classcard App (T&C) 

    1) Lesson cancellations can only be done >24 hours prior to lessons. All lesson cancellations must be done by the app. Please drop our studio phone a message with an MC if your lesson cancellation is <24 hours otherwise there will be no make up lessons arranged.

    2) Makeup Lessons are strictly limited to 2 sessions per term (3 months).

    3) Make up lessons can be booked conveniently on the app now. Lessons will only be approved if booked up to 30 days from date of lesson missed. Lessons booked more than 30 days in advance will be rejected.

    4) If you are unable to book a Free Make Up lesson ($0), it means that you do not have valid Make up lessons available. Do message the studio for assistance.

    5) Makeup Lessons booked will only be confirmed IF you receive a confirmation message after submitting the request confirmation

    6) Makeup Lessons cannot be cancelled or rescheduled once confirmed.

    7) Do check that all details are correct before confirming your booking.

    I have read and understood the terms & conditions and agree to abide by them.